Reset your Beats earphones
If you have sound, Bluetooth or charging issues with your earphones, you might want to reset them.
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Reset PowerBeats3
- Hold down both the power button and volume down button for 10 seconds.
- When the LED indicator light flashes, release the buttons. Your earphones have now been reset and are ready to be set up with your devices again.
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Reset PowerBeats2
- Connect your PowerBeats2 Wireless to a power source.
- Hold down both the power/connect button and the volume down button for 10 seconds, then release.
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Reset BeatsX
- Hold down both the power button and volume down button for 10 seconds.
- When the LED indicator light flashes, release the buttons. Your earphones have now been reset and are ready to be set up with your devices again.
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Other things that you can try
Still having issues with your earphones? Try these things next:
- Use another power source or a different cable.
- Learn about sound troubleshooting for earphones or Bluetooth troubleshooting.
- Use the Beats Updater to get the latest firmware.