Sound Troubleshooting–Headphones and Earphones

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Having trouble with your audio? Find answers here:

VOLUME TOO HIGH

Turn the source volume down. Yes, it’s really that easy.

MICROPHONE NOT PICKING UP SOUND

  • Make sure the headset plug is securely connected and that the socket is clean and clear
  • Check that the microphone—located on the back of the remote—isn’t blocked or covered
  • Make sure the straight-end of the plug is connected to the headphones and the angled L-shaped plug is connected to the audio source

PHONE NOT RESPONDING TO BUTTON PRESSES

Check the headset plug to ensure that it is securely connected. For multi-press functions, vary the speed of presses when using the remote/mic.

SNAPPING, CRACKLING, POPPING—DISTORTED SOUND

  1. Make sure the 3.5mm audio jack is fully plugged in with the L-shaped input connected to the audio source.
  2. Check that your audio source is on and working correctly.
  3. If your audio source is a computer or laptop, try adjusting the configuration settings so that it works with your Beats.
  4. If problems persist, try a different audio source and an alternate cable.

COMPATIBILITY ISSUES

Remember to install the latest software updates on your device. The inline remote/mic may have limited functionality with devices that don’t run iOS.

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