How can I check on the status of my order?

If you log in, your orders will show up under your personal details section. If you haven't registered, you can see how your order is progressing on the Order Status page.

How do I know my warranty is valid? What does the warranty cover?

As long as your headphones were purchased from an authorized retailer, and you can provide a copy of the original sales or gift receipt, the warranty is valid from the original purchase date. The receipt validates the manufacturer's warranty, which covers any possible manufacturer defects. It does not cover abuse, lost, stolen or resold product(s).

My headphones aren’t working properly, how can I get a replacement under the manufacturer’s warranty?

If you’re located in the United States or Canada, please contact Consumer Support toll free at
1-800-442-4000, Monday - Sunday 6:00 AM - 7:00 PM PST, to arrange a return merchandise authorization.

If you are living outside of the US/Canada please see International Customer Service or contact us here for more information.

I saw some Beats at a discounted price on another website, are these authentic Beats products?

If the price you see listed is suspiciously low, chances are it's a counterfeit product. For a list of authorized retailers, check out this list or contact Consumer Support here.

Where can I purchase replacement parts?

You can find cables, battery covers, and adapters on our replacement parts page. If you are looking for other parts, please contact support.

Why does the Studio headphone come with two cables?

The red cable is designed for premium sound and an optimal listening experience, so if you use your headphones primarily for music, this is the cable to use. But if you also use your headphones to take phone calls, the black cable accommodates that with a built-in microphone.

Which batteries work best?

Any standard AAA battery will work with your Beats product, but for better and longer lasting performance, we recommend high-quality, high-capacity rechargeable AAA batteries.

What type of screwdriver is used to tighten the screws on Studio headphones?

Beats screws are designed for a T5 / Torx 5 screwdriver.

Can I ship to multiple locations?

Each order is shipped to a single address. To ship to multiple addresses you will need to create separate orders for each location.

What if the product I want is backordered or out of stock?

We apologize for any inconvenience if the product is not available. Please check back in with the online store or call 1-800-442-4000 for possible additional information.