PROTECT YOUR BEATS
- Register Your Beats
Register your Beats by Dr. Dre product to receive important updates and special offers exclusively for registered customers.
- safe buying guide
Learn about how to avoid buying fake Beats products from unauthorized dealers.
- Authorized Retailers
Authorized retailers are those stores and online sites that we partner with to bring you authentic product.
- Warranty Info
Know your warranty rights and read through the terms and conditions.
FREQUENTLY ASKED QUESTIONS
How can I check on the status of my order?
If you log in, your orders will show up under your personal details section. If you haven't registered, you can see how your order is progressing on the Order Status page.
How do I know my warranty is valid? What does the warranty cover?
As long as your headphones were purchased from an authorized retailer, and you can provide a copy of the original sales or gift receipt, the warranty is valid from the original purchase date. The receipt validates the manufacturer's warranty, which covers any possible manufacturer defects. It does not cover abuse, lost, stolen or resold product(s).
My headphones aren’t working properly, how can I get a replacement under the manufacturer’s warranty?
If you’re located in the United States or Canada, please contact Consumer Support toll free at
1-800-442-4000, Monday - Sunday 6:00 AM - 7:00 PM PST, to arrange a return merchandise authorization.
I saw some Beats at a discounted price on another website, are these authentic Beats products?
Where can I purchase replacement parts?
Why does the Studio headphone come with two cables?
The red cable is designed for premium sound and an optimal listening experience, so if you use your headphones primarily for music, this is the cable to use. But if you also use your headphones to take phone calls, the black cable accommodates that with a built-in microphone.
Which batteries work best?
Any standard AAA battery will work with your Beats product, but for better and longer lasting performance, we recommend high-quality, high-capacity rechargeable AAA batteries.
What type of screwdriver is used to tighten the screws on Studio headphones?
Beats screws are designed for a T5 / Torx 5 screwdriver.
Can I ship to multiple locations?
Each order is shipped to a single address. To ship to multiple addresses you will need to create separate orders for each location.
What if the product I want is backordered or out of stock?
We apologize for any inconvenience if the product is not available. Please check back in with the online store or call 1-800-442-4000 for possible additional information.