Find your serial number
If your product has a serial number, you’ll need it when you contact support. Here’s how to find the serial number on your product. It may also be printed near the barcode on your Beats packaging. To make the serial number easier to read, you can change the lighting or use a magnifier. Or take a photo of the number with your mobile phone, then zoom in.
Pull back the rubber strip on the back of your speaker and look above the USB port.
Pull back the rubber flap covering the ports on the back of your speaker. The serial number is printed on the inside of the flap. It begins with RAVE, followed by more letters and numbers.
Check the rubber strip on the bottom of your speaker.
Expand your headband and look at the slider above the right ear cup.
Beats EP (prior to July 2017)
Check the attached cable near the left earcup.
Beats EP (after July 2017)
Check the attached cable.
Check the cable next to your right earbud.
Check the cable between the left and right earbuds.
Check the power module near the right earbud.