Our service fees depend on your product and coverage under warranty or AppleCare+:
- If you purchased AppleCare+, service for up to two incidents of accidental damage are covered. Incidents are subject to an excess fee, as shown below.
- Service for a manufacturing defect covered under the Apple One Year Limited Warranty or consumer law has no repair charge.
- Out-of-warranty service, including repair service for accidental damage, might be available for your product as described below.
In certain rare cases, if we examine your product and determine that it doesn’t require service, we may charge you a diagnostic fee.
AppleCare+
AppleCare+ provides technical support and hardware coverage up to two years from your AppleCare+ purchase date. It also includes up to two incidents of accidental damage coverage. Each incident has an excess fee, as shown. If you didn't buy AppleCare+ with your Beats product, you can buy it within 60 days of your Beats purchase if your product isn't damaged.
The following prices are for Apple repairs with AppleCare+ accidental damage coverage:
Product |
AppleCare+ Excess Fee |
Eligible Beats headphones and earphones* |
€29 |
*Beats EP, Beats Pro, Beats Solo Pro, Beats Solo3 Wireless, Beats Studio3 Wireless, BeatsX, Powerbeats Pro, and Powerbeats3 Wireless only.
These fees apply in Ireland. All prices are in euros and include VAT.
Apple Limited Warranty and AppleCare+ benefits are in addition to your rights under consumer law. See the AppleCare+ Terms and Conditions for complete details.
Out-of-warranty service
If your product was damaged or your repair isn’t covered by the Apple Limited Warranty, AppleCare+ or consumer law, you might be able to repair or replace it for an out-of-warranty fee. Some damages aren't eligible for out-of-warranty service at all; for example, if your device broke into multiple pieces. Apple reserves the right to determine whether your product is eligible. Refer to the Apple repair Terms and Conditions for complete details.
If you don’t see your product listed, contact Apple for additional help.
Headphones:
Product |
Fee |
Beats EP |
€77.30 |
Beats Mixr |
€151.30 |
Beats Pro |
€231.30 |
Beats Solo Pro |
€191.30 |
Beats Solo2 |
€117.30 |
Beats Solo2 Wireless |
€151.30 |
Beats Solo3 Wireless |
€151.30 |
Beats Studio 2 |
€171.30 |
Beats Studio2 Wireless |
€231.30 |
Beats Studio3 Wireless |
€231.30 |
Earphones:
Product |
Fee |
Beatsx |
€97.30 |
Powerbeats |
€77.30 |
Powerbeats Pro |
€117.30 |
Powerbeats2 Wireless |
€117.30 |
Powerbeats3 Wireless |
€117.30 |
Tour2 |
€77.30 |
urBeats2 |
€67.30 |
urBeats3 |
€67.30 |
Speakers:
Charging case:
Product |
Fee |
Powerbeats Pro Charging Case |
€117.30 |
Lost or missing:
If you lose a Powerbeats Pro ear bud or your Charging Case, we can replace your lost item for a fee:
Product |
Fee |
Powerbeats Pro ear bud |
€117.30 |
Powerbeats Pro Charging Case |
€117.30 |
Battery service:
If your product’s battery won’t hold a charge and it’s no longer covered by the Apple Limited Warranty, AppleCare+ or consumer law, we’ll replace your product for a service fee as follows:
Product |
Fee |
Beatsx |
€77.30 |
Beats Pill 2 |
€97.30 |
Beats Pill+ |
€97.30
|
Beats Pill XL |
Beats Pill XL recall programme |
Powerbeats Pro |
€97.30 |
Powerbeats2 Wireless |
€97.30
|
Powerbeats3 Wireless |
€97.30
|
Beats Solo Pro |
€97.30
|
Beats Solo3 Wireless |
€97.30
|
Beats Studio 2 |
€97.30
|
Beats Studio2 Wireless |
€97.30
|
Beats Studio3 Wireless |
€97.30 |
All fees are in euros and include VAT and shipping. Pricing is for service through Apple. Pricing and terms might be different for service through an Apple Authorised Service Provider. Out-of-warranty pricing varies for Beats accessories such as cables and cords. Contact Apple for more information.