Beats product service and warranty

When you send your product to us, we’ll verify what kind of service it needs. We’ll either repair it or replace it with a product that's new or equivalent to new in both performance and reliability. If your product needs a different service than the one you requested, we’ll contact you with more information.

Start a repair request

Batteries are consumable parts that sometimes fail because of a defect or because they wear out through normal use. If your product fails because of a manufacturing defect in the battery and it’s still covered by the Apple One Year Limited Warranty or consumer law, we’ll either repair your product or replace it. If your product was damaged accidentally or needs other repairs, you might need to pay an additional fee for service. Find out more about battery service.

Service through Apple takes approximately 3-10 business days from when you send us your product. If you get service through your local Apple Authorized Service Provider, ask them for details.

Our service fees depend on your product and coverage under warranty or AppleCare+:

• If you purchased AppleCare+, service for up to two incidents of accidental damage are covered. Incidents are subject to an excess fee, as shown below.
• Service for a manufacturing defect covered under the Apple One Year Limited Warranty or consumer law has no repair charge. 
• Out-of-warranty service, including repair service for accidental damage, might be available for your product as described below.

In certain rare cases, if we examine your product and determine that it doesn’t require service, we may charge you a diagnostic fee.

AppleCare+

AppleCare+ provides technical support and hardware coverage up to two years from your AppleCare+ purchase date. It also includes up to two incidents of accidental damage coverage. Each incident has an excess fee, as shown. If you didn't buy AppleCare+ with your Beats product, you can buy it within 60 days of your Beats purchase if your product isn't damaged.

The following prices are for Apple repairs with AppleCare+ accidental damage coverage:

_{*Beats EP, Beats Pro, Beats Solo Pro, Beats Solo³ Wireless, Beats Studio³ Wireless, Beats^X, Powerbeats Pro, and Powerbeats³ Wireless only.}

These fees apply in Ireland. All prices are in euros and include VAT.

Apple Limited Warranty and AppleCare+ benefits are in addition to your rights under consumer law. See the AppleCare+ Terms and Conditions for complete details.

Out-of-warranty service

If your product was damaged or your repair isn’t covered by the Apple Limited Warranty, AppleCare+ or consumer law, you might be able to repair or replace it for an out-of-warranty fee. Some damages aren't eligible for out-of-warranty service at all; for example, if your device broke into multiple pieces. Apple reserves the right to determine whether your product is eligible. Refer to the Apple repair Terms and Conditions for complete details.

If you don’t see your product listed, contact Apple for additional help.

Headphones:

Earphones:

Speakers:

Charging case:

Lost or missing:

If you lose a Powerbeats Pro ear bud or your Charging Case, we can replace your lost item for a fee:

Battery service:

If your product’s battery won’t hold a charge and it’s no longer covered by the Apple Limited Warranty, AppleCare+ or consumer law, we’ll replace your product for a service fee as follows:

All fees are in euros and include VAT and shipping. Pricing is for service through Apple. Pricing and terms might be different for service through an Apple Authorised Service Provider. Out-of-warranty pricing varies for Beats accessories such as cables and cords. Contact Apple for more information.

If you need to replace your Beats immediately, Express Replacement Service offers speedy delivery. We can send you a replacement Beats right away with shipping materials and instructions. Return your original Beats to us within 10 working days of your request to avoid paying late fees.

Express Replacement Service is only available for AppleCare+ customers. The service delivers your replacement Beats faster, but it doesn't cover any costs for your product, such as excess fees or late fees. When we get your original device, we'll determine those fees. Meanwhile, you can start using your replacement Beats.

When you request Express Replacement Service, we put a temporary authorisation on your credit card to cover the full replacement value of your product. This authorisation will expire if:

• Your repair is covered under warranty, an AppleCare plan or consumer law
• We receive your original product on time. In that case, you won't pay late fees or replacement value. 

If your original Beats arrive late, we'll remove the charge for the replacement value. You'll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your Beats were severely damaged in an accident or it's inoperable after unauthorised modifications, or if we never receive it, we'll charge you the replacement value.

Headphones:

Earphones:

All prices are in euros and include VAT.