Beats product service and warranty

When you send your product to us, we’ll verify what kind of service it needs. We’ll either repair it or replace it with a product that's new or equivalent to new in both performance and reliability. If your product needs a different service than the one you requested, we’ll contact you with more information.

Start a repair request

Batteries are consumable parts that sometimes fail because of a defect or because they wear out through normal use. If your product fails because of a manufacturing defect in the battery and it’s still covered by the Apple One Year Limited Warranty or consumer law, we’ll either repair your product or replace it. If your product was damaged accidentally or needs other repairs, you might need to pay an additional fee for service. Find out more about battery service.

Service through Apple takes approximately 3-10 business days from when you send us your product. If you get service through your local Apple Authorised Service Provider, ask them for details.

Our service fees depend on your product and coverage under warranty:

• Service for a manufacturing defect covered under the Apple One Year Limited Warranty or consumer law has no repair charge. 
• Out-of-warranty service, including repair service for accidental damage, might be available for your product as described below.

In certain rare cases, if we examine your product and determine that it doesn’t require service, we may charge you a diagnostic fee.

Out-of-warranty service

If your product was damaged or your repair isn’t covered by the Apple Limited Warranty or consumer law, you might be able to repair or replace it for an out-of-warranty fee. Some damages aren't eligible for out-of-warranty service at all; for example, if your device broke into multiple pieces. Apple reserves the right to determine whether your product is eligible. Refer to the Apple Repair Terms and Conditions for complete details.

If you don’t see your product listed, contact Apple for additional help.

Headphones:

Earphones:

Speakers:

Charging case:

Lost or missing:

If you lose a Powerbeats Pro earbud or your Charging Case, we can replace your lost item for a fee:

Battery service:

If your product’s battery won’t hold a charge and it’s no longer covered by the Apple Limited Warranty or consumer law, we’ll replace your product for a service fee as follows:

All fees are in euros and include VAT and shipping. Pricing is for service through Apple. Pricing and terms might be different for service through an Apple Authorised Service Provider. Out-of-warranty pricing varies for Beats accessories such as cables and cords. Contact Apple for more information.