1.  

    Power and sound issues are often resolved with a simple reset. If you’re having difficulty, try resetting:

    1. Connect your Powerbeats2 Wireless to a power source.
    2. Hold down both the power/connect button and the volume down button.
    3. Count to 10, then release.

    You can also try Bluetooth troubleshooting or sound troubleshooting for headphones and earphones.

  2.  

    Updates

    If you’ve reset your Powerbeats2 Wireless and you’re still having problems, check to see if there is an update using Beats Updater.

Reset Your Powerbeats2 Wireless

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