If you have sound, Bluetooth, or charging issues with your earphones, you might want to reset them.

  1.  

    Reset Powerbeats Pro

    1. Place both earbuds in the case. Leave the case open.
    2. Press and hold the system button on the case for 15 seconds or until the LED indicator light flashes red and white.
    3. Release the system button.

    The LED indicator light will continue to flash white, which means that you can pair your Powerbeats Pro with your iPhone, Mac, Android device, or other device again.

    Place the earbuds in the case with the lid open.
  2.  

    Reset Powerbeats3 Wireless

    1. Hold down both the power button and volume down button for 10 seconds.
    2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.
    Press the power and volume down buttons
  3.  

    Reset Powerbeats2 Wireless

    1. Connect your Powerbeats2 Wireless to a power source.
    2. Hold down both the power/connect button and the volume down button for 10 seconds, then release.
    Press the power/connect and volume down buttons
  4.  

    Reset BeatsX

    1. Hold down both the power button and volume down button for 10 seconds.
    2. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again.
    Press the power and volume down buttons
  5.  

    Other things you can try

    Still having issues with your earphones? Try these things next:

Reset your Beats earphones

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