If your Powerbeats Pro are lost
If you can’t find your Powerbeats Pro, here’s what to do.
If you lose your Powerbeats Pro earbuds or charging case, or if they are damaged, find your serial number, then contact Apple Support. If you have the original packaging for your Beats product, you might see the serial number next to the barcode. You might also find the serial number on the original product receipt or invoice.
Learn about pricing and service options.