If your product has a serial number, you’ll need it when you contact support. Here’s how to find the serial number on your product. It might also be printed near the barcode on your Beats packaging.

  1.  

    To make the serial number easier to read, you can change the lighting or use a magnifier. Or take a photo of the number with your mobile phone, then zoom in.

    If you have the original packaging for your Beats product, you might see the serial number next to the barcode. You might also be able to find the serial number on the original product receipt or invoice.

    Headphones

    Earphones

    Speakers

  2.  

    Headphones

    Expand your headband and look at the slider above the right ear cup.

  3.  

    Beats EP (prior to July 2017)

    Check the attached cable near the left earcup.

  4.  

    Beats EP (after July 2017)

    Check the attached cable.

  5.  

    Earphones

    Powerbeats Pro

    Check the inside of the case.

    For Powerbeats Pro, the serial number is inside the case.
  6.  

    Powerbeats3 Wireless

    Check the cable between the left and right earbuds.

  7.  

    BeatsX

    Check the power module near the right earbud.

  8.  

    Speakers

    Pill+

    Pull back the rubber strip on the back of your speaker and look above the USB port.

  9.  

    Pill XL

    Pull back the rubber flap covering the ports on the back of your speaker. The serial number is printed on the inside of the flap. It begins with RAVE, followed by more letters and numbers. Learn about the Beats XL speaker recall programme.

  10.  

    Pill

    Check the rubber strip on the bottom of your speaker.

Find your serial number

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