Safe buying guide
HOW TO SPOT FAKES
Before you buy, make sure the Beats by Dr. Dre products you’re purchasing are the real thing. Fake Beats products aren’t protected by our warranty and will often break soon after purchase.
Here are a few tips on how to spot fakes:
- If the price seems too good to be true, it probably is. Genuine Beats products are made with premium materials and are designed to deliver a one-of-a-kind listening experience.
- If a website is offering low pricing if you buy more than one pair, they’re not an authorized Beats by Dr. Dre dealer.
- Make sure the shrink-wrap on the exterior is tight and professional. Auction sites offering products with no box or manual, no warranty or documentation, are counterfeit. Bottom line: if you get Beats products in unprofessional packaging, they’re fake.
- Any cheap, faded, damaged packaging, labeling, strange markings or misspelled words are all sure signs of counterfeits.
ADVICE IF YOU BUY FAKES
If you’re suspicious that your Beats by Dr. Dre product is not the genuine article, there are steps you can take to get help.
- Contact the seller and try to return the Beats for a full refund. (Don’t give any more personal info to the seller, though.)
- Call your credit card company and ask for an immediate “charge back” or “reversal of charges.”
- If you bought it through a platform or payment service like eBay or Paypal, report the counterfeit seller to them.
- Monitor your credit card for suspicious activity in the future. Many of these bad websites are phishing sites looking to steal personal information.
- In the U.S. you can report counterfeit product to the FBI using their Internet Crime Complaint Center (IC3) reporting form.
- If the headphones were shipped via U.S. Mail, you can also report the seller/ sender to the U.S. Postal Inspectors, using their reporting tool.